Frequently Asked Questions
MachiningCloud is an independent provider of CNC cutting tool and workholding product data. A single source of access to the most current product data from a wide variety of suppliers, in digital format, available from your desktop.
In addition to offering direct access to tool and workholding product manufacturers’ catalogs, MachiningCloud provides advanced features such as 1) tool recommendations; 2) building tool assemblies; 3) feeds and speeds; 4) report generation; 5) downloads of 3D models and 2D drawings, and many other features that will quickly become essential to your everyday work process.
MachiningCloud provides the most up-to-date information, directly obtained from the manufacturers. The data is formatted very closely to each manufacturer’s catalog system so it is familiar to users.
Data exported from MachiningCloud follows an ISO Plus format which is based on the international standard ISO-13399. It is open and accessible to anyone and any software.
ISO Plus – GTC, DIN4000, ISO 13399, MT Connect, STEP 3D, DXF 2D – is the combination of industry standards chosen by MachiningCloud to effectively solve the problem of sharing cutting tool data among different software applications.
MachiningCloud allows users to create workgroups to encourage collaboration on projects. Work can easily be shared so multiple team members may access, work, and use it.
MachiningCloud is a cloud-based software, so it can be instantly installed on your desktop computer or tablet. All your information is always available on any device upon logging into your account.
We are actively encouraging other brands to move forward with the technical collaboration necessary to publish their brand on the MachiningCloud. We also encourage you to contact your tool supplier – an email, telephone call or face-to-face meeting with your tooling sales rep would help as well.
We utilize industry best practices for the protection of our users’ confidential information. We conform to the rigorous standards set forward by the payment card industry, PCI DSS and our cloud servers are hosted in an ISO 27001 certified data center.
The software installers and application files are signed with highly secure digital signatures to preserve their identity. We transmit a very limited amount of confidential information that may include names, addresses and MachiningCloud passwords. This data is transmitted using HTTPS protocols to cloud server that utilize up-to-date SSL certificates along with strong (TLS) protocols and encryption algorithms.
MachiningCloud is a private cloud-hosted on dedicated devices, utilizing firewalls to protect against unauthorized access and PCI DSS third-party security monitoring services. All data is stored on internally facing database servers, and all servers are patched on regular basis against known vulnerabilities. Regular code reviews are done to locate and remediate any application security vulnerabilities, and several additional monitoring systems are set up to proactively monitor the application and its infrastructure.
Finally, the MachiningCloud data center includes extensive physical security that includes, but not only: perimeter access monitors and alarms, security cameras, fire and water sensors, alternate power generation equipment, and redundant network access.
MachiningCloud’s return policy can be found at the terms of sale page. https://www.machiningcloud.com/terms-of-sale/
MachiningCloud only ships in the 50 United States. Look for the availability to ship internationally by mid-year 2021.
You do not need to add a separate purchasing account, once you register with MachiningCloud, you will have access to all features and functionalities.
We accept all major credit card & ACH. Note: ACH transactions will not be processed immediately due to banking verifications.
UPS Ground, UPS 2nd Day Air, UPS Next Day Air
You may track your package via orders history in the MachiningCloud Application.
Once an order is placed you may not change or cancel an order. You must wait until the item has been received and initiate a return via MachiningCloud.
Don’t see what you’re looking for? Ask your question here.